ELDS Masterclass: Managing Difficult Conversations

Delivering feedback or managing difficult conversations is often avoided until it’s too late!

Discover how to craft and deliver your message with clarity and empathy, incorporate the right questions and utilize active listening techniques to drive positive workplace outcomes.

Training Outcomes

• How to structure difficult conversations to ensure positive outcomes
• How to establish mutual purpose, trust, empathy and work towards a common goal
• How to incorporate specific active listening tactics, such as mirroring and labelling
• How to manage difficult conversations through effective interpersonal communication skills

This session will be led by Pinnacle Consulting as a follow on to the ELDS Effective Communication seminar.